Privacy Policy
PRIVACY POLICY
1. INTRODUCTION
Welcome to shuyuanyuzhou.
The shuyuanyuzhou website and related online services are operated by Shenzhen Xuanfeng Xiaozi Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
We respect the privacy of our customers and visitors and are committed to handling personal information responsibly.
This Privacy Policy describes how we may collect, use, store, disclose, transfer, and otherwise process personal information when you browse our website, purchase products, contact customer support, submit a request, or otherwise interact with shuyuanyuzhou.
For purposes of this Privacy Policy, our website, online store, purchasing functions, customer service features, and related online functionality are collectively referred to as the “Services.”
Personal information may be processed by us and by authorized service providers that assist us with activities including:
- E-commerce operations;
- Payment processing;
- Order fulfillment;
- Shipping and logistics;
- Website hosting;
- Analytics;
- Advertising;
- Fraud prevention;
- Customer support.
Where applicable law requires consent for a particular processing activity, we will request the appropriate consent before carrying out that activity.
2. PERSONAL INFORMATION WE COLLECT
We may collect personal information directly from you, automatically when you use our Services, or from authorized third parties.
Information You Provide to Us
We may collect information when you:
- Place or attempt to place an order;
- Create or manage an account;
- Subscribe to promotional communications;
- Contact our customer support team;
- Request a cancellation, return, refund, or order adjustment;
- Submit product feedback or reviews;
- Participate in promotions, surveys, or similar activities;
- Otherwise communicate or interact with us.
Depending on your interaction with shuyuanyuzhou, this information may include:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Order details;
- Product preferences;
- Account details;
- Transaction-related information;
- Customer service communications.
Payment information may be collected and processed directly by authorized third-party payment providers.
We generally do not store complete payment card numbers on our own systems.
Information About Other Individuals
If you provide personal information about another individual, such as when placing an order as a gift or arranging delivery to another recipient, we may collect information including:
- Name;
- Telephone number;
- Email address;
- Shipping address.
You should only provide another person's personal information where you have appropriate permission or another lawful basis to do so.
Information Collected Automatically
When you access or interact with our website, certain technical and usage information may be collected automatically through technologies such as:
- Cookies;
- Pixels;
- Log files;
- Browser technologies;
- Device identifiers;
- Similar tracking technologies.
Information collected automatically may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Device identifiers;
- Pages viewed;
- Links selected;
- Referring website;
- Date and time of access;
- Time spent on pages;
- Shopping activity;
- Cart activity;
- Website navigation patterns;
- Advertising interactions;
- Email engagement information.
We may use this information to operate and secure the website, understand how visitors use our Services, improve performance, remember preferences, and evaluate marketing effectiveness.
Information Received From Third Parties
We may receive information from third parties that assist us in operating our Services.
These may include:
- Shopify;
- Payment processors;
- Shipping and logistics providers;
- Analytics providers;
- Advertising platforms;
- Fraud prevention providers;
- Customer service providers;
- Marketing service providers;
- Social media platforms.
The information we receive will depend on the relevant service, your interaction with that service, and any applicable permissions or settings.
Combining Information
Where permitted by applicable law, we may combine information obtained from different sources.
This information may be combined to:
- Process and manage orders;
- Provide customer support;
- Identify suspected fraud;
- Improve website functionality;
- Understand customer interests and preferences;
- Evaluate marketing performance;
- Provide a more consistent shopping experience.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with our Services.
Cookies are small data files that may be stored on your browser or device.
Depending on the technology used, cookies may be placed by us or by authorized third-party service providers.
We may use the following types of cookies.
Essential Cookies
Essential cookies support functions necessary for the operation of the website.
They may help with:
- Shopping cart functionality;
- Checkout;
- Customer account login;
- Website security;
- Essential store settings.
Analytics and Performance Cookies
Analytics and performance technologies may help us understand:
- Website traffic;
- Pages visited;
- Navigation behavior;
- Website errors;
- Website performance;
- Customer engagement.
This information may be used to improve the functionality and usability of our Services.
Functional Cookies
Functional cookies may help the website remember preferences such as:
- Language settings;
- Currency preferences;
- Shipping region;
- Other website settings.
Advertising and Targeting Cookies
We and authorized advertising providers may use cookies, pixels, or similar technologies to:
- Measure advertising performance;
- Evaluate campaign effectiveness;
- Analyze interactions with advertising;
- Deliver advertising that may be more relevant to users.
Where required by applicable law, users may be given options to reject or limit certain advertising technologies.
4. MANAGING YOUR COOKIE PREFERENCES
You may be able to manage, restrict, or disable cookies through your browser settings or through cookie preference tools made available on our website.
Please note that disabling certain cookies may affect how some website features operate.
For example, functions relating to:
- Shopping carts;
- Account login;
- Checkout;
- Currency preferences;
- Website settings
may not work properly if essential cookies are disabled.
You may also be able to manage privacy and advertising preferences through your browser, device, advertising platform, or other available privacy controls.
Certain browsers and devices may transmit privacy preference signals.
Where applicable law requires us to recognize a legally valid opt-out preference signal, we will process that signal as required.
5. ANALYTICS AND ADVERTISING
We may use third-party analytics, advertising, and measurement providers to better understand how visitors interact with our website and marketing activities.
These providers may use technologies such as:
- Cookies;
- Pixels;
- Web beacons;
- Device identifiers;
- Log files;
- Similar technologies.
Information collected through these services may be used to:
- Analyze website activity;
- Measure advertising effectiveness;
- Track conversions;
- Understand shopping behavior;
- Detect advertising fraud;
- Improve marketing performance;
- Deliver more relevant advertising.
Third-party providers process information in accordance with their own privacy policies and the agreements applicable to their services.
6. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate operational, commercial, security, and legal purposes.
Orders and Transactions
We may use personal information to:
- Process purchases;
- Confirm orders;
- Process payments;
- Arrange order fulfillment;
- Arrange shipping;
- Provide delivery updates;
- Process order changes;
- Handle cancellations;
- Manage returns;
- Issue refunds;
- Maintain transaction records.
Customer Support
We may use personal information to:
- Respond to customer questions;
- Provide product assistance;
- Resolve order-related issues;
- Handle complaints;
- Process return or refund requests;
- Communicate about customer service matters.
Improving Our Services
We may use information to:
- Improve website functionality;
- Analyze customer activity;
- Understand shopping behavior;
- Improve our product selection;
- Develop new features or services;
- Improve the customer experience.
Marketing and Advertising
Subject to applicable law and your preferences, we may use personal information to:
- Send promotional communications;
- Notify you about offers;
- Introduce new products;
- Recommend relevant products;
- Personalize advertising;
- Measure marketing performance.
Where consent is legally required, marketing communications will only be sent after appropriate consent has been obtained.
Security and Fraud Prevention
We may process personal information to:
- Detect suspected fraud;
- Prevent unauthorized transactions;
- Protect customer accounts;
- Investigate suspicious activity;
- Protect our systems and Services;
- Enforce applicable policies.
Legal and Compliance Purposes
We may use personal information where reasonably necessary to:
- Comply with applicable laws;
- Respond to lawful requests;
- Enforce agreements;
- Protect our legal rights;
- Establish or defend legal claims;
- Protect customers, systems, property, or members of the public.
7. HOW WE SHARE PERSONAL INFORMATION
We may share personal information where reasonably necessary to operate our Services, complete transactions, comply with legal obligations, or fulfill the purposes described in this Privacy Policy.
Service Providers
We may share information with companies that provide services on our behalf, including:
- E-commerce platform providers;
- Payment processors;
- Shipping and logistics providers;
- Customer service providers;
- Hosting and cloud service providers;
- Analytics providers;
- Advertising providers;
- Fraud prevention providers;
- Email and communication providers.
These providers may receive personal information only to the extent reasonably necessary to perform their services.
Affiliated Businesses
Where applicable, personal information may be shared with affiliated entities for purposes such as:
- Operations;
- Administration;
- Compliance;
- Customer service;
- Other legitimate business activities.
Business and Marketing Partners
We may work with third parties in connection with:
- Promotions;
- Advertising;
- Marketing campaigns;
- Rewards programs;
- Jointly offered services;
- Other commercial activities.
Where applicable law requires consent, we will obtain appropriate consent before sharing personal information for independent direct marketing purposes.
Legal Requirements and Safety
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable law;
- Respond to legal proceedings;
- Respond to lawful government requests;
- Investigate suspected fraud;
- Prevent unauthorized transactions;
- Protect customers or members of the public;
- Protect our rights, property, systems, or Services.
Business Transfers
If all or part of our business becomes involved in a merger, acquisition, restructuring, financing, sale, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
Where appropriate, reasonable measures will be taken to require the recipient to process personal information consistently with applicable privacy requirements.
Aggregated and De-identified Information
We may create or use aggregated, anonymized, or de-identified information that does not reasonably identify an individual.
Such information may be used for:
- Analytics;
- Business planning;
- Market research;
- Website improvements;
- Other lawful business purposes.
8. EMAIL MARKETING
Where permitted by applicable law, we may send promotional communications to customers who have subscribed, provided appropriate consent, or otherwise qualify to receive them.
Promotional communications may include:
- Product updates;
- Special offers;
- Promotions;
- Discounts;
- Store announcements;
- Product recommendations.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant message.
You may also contact:
Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to:
- Orders;
- Payments;
- Shipping;
- Refunds;
- Security;
- Customer support.
9. TEXT MESSAGE COMMUNICATIONS
If SMS or text-message services are offered through our store, they will be provided in accordance with applicable legal requirements and the consent you provide.
If you voluntarily provide your telephone number and subscribe to text communications, we may use that number to send:
- Order notifications;
- Shipping updates;
- Customer service messages;
- Cart reminders;
- Promotional communications.
Where required by law, promotional text messages will only be sent after appropriate consent has been obtained.
You may withdraw consent to marketing text messages by following the opt-out instructions provided in the message, including replying STOP where supported.
Information necessary to provide text-message services may be shared with authorized messaging providers for delivery, reporting, compliance, and related operational purposes.
10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights relating to your personal information.
These rights may include the ability to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Request restriction of certain processing activities;
- Object to certain processing;
- Withdraw consent where processing relies on consent;
- Request a copy of certain personal information;
- Opt out of certain targeted advertising;
- Opt out of certain disclosures where applicable.
These rights may be subject to legal limitations or exceptions.
For example, we may need to retain certain information to:
- Complete transactions;
- Maintain accounting records;
- Comply with tax requirements;
- Prevent fraud;
- Resolve disputes;
- Comply with applicable laws.
To submit a privacy-related request, please contact:
We may request information reasonably necessary to verify your identity before completing certain privacy requests.
11. CALIFORNIA PRIVACY RIGHTS
California residents may have additional rights under applicable California privacy laws.
Depending on the circumstances and applicable legal requirements, these rights may relate to:
- Accessing certain personal information;
- Correcting inaccurate personal information;
- Requesting deletion;
- Receiving information about categories of personal information collected;
- Receiving information about categories of recipients;
- Opting out of certain sales or sharing of personal information;
- Limiting certain uses or disclosures of sensitive personal information where applicable;
- Exercising privacy rights without unlawful discrimination.
California privacy requests may be submitted to:
Please include:
California Privacy Request
in the subject line and provide enough information for us to understand and process your request.
We may request additional information where reasonably necessary to verify your identity.
Where permitted by applicable law, an authorized agent may submit certain privacy requests on your behalf.
12. CHILDREN'S PRIVACY
Our Services are not intended for children who are below the age required by applicable law to independently provide valid consent for the processing of personal information.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact:
We will review the request and take appropriate action where required.
Individuals who have not reached the legal age required to independently enter into online purchase agreements should use our Services only with appropriate parental or guardian involvement.
13. INFORMATION SECURITY
We use reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against:
- Unauthorized access;
- Misuse;
- Loss;
- Alteration;
- Disclosure;
- Destruction.
Depending on the information involved, security measures may include encryption and other technical safeguards.
However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.
Accordingly, we cannot guarantee that personal information will always remain completely secure.
14. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to websites, applications, platforms, or services operated by third parties.
We do not control the privacy, security, or data-handling practices of those third parties.
When you leave our website and interact with a third-party service, that service's own terms and privacy policy will apply.
We encourage you to review the privacy policies of third-party services before providing personal information.
15. INTERNATIONAL DATA PROCESSING
The shuyuanyuzhou website is operated by Shenzhen Xuanfeng Xiaozi Technology Co., Ltd., a company located in China.
Because we work with service providers that may operate in multiple jurisdictions, personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence.
These service providers may include companies that provide:
- E-commerce infrastructure;
- Payment processing;
- Cloud hosting;
- Customer support;
- Shipping and logistics;
- Analytics;
- Advertising;
- Fraud prevention.
Privacy and data protection laws in these jurisdictions may differ from those that apply in your place of residence.
Where required by applicable law, we will take reasonable steps to use appropriate safeguards for international transfers of personal information.
16. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as otherwise required or permitted by applicable law.
Retention periods may depend on factors including:
- The type of personal information;
- The nature of our relationship with you;
- Order and transaction history;
- Accounting requirements;
- Tax obligations;
- Fraud prevention requirements;
- Potential disputes;
- Other legal obligations.
When personal information is no longer reasonably required, it may be:
- Deleted;
- Destroyed;
- Anonymized;
- De-identified.
This will be done in accordance with applicable legal requirements and our operational practices.
17. U.S. CUSTOMERS AND CROSS-BORDER PROCESSING
Our products are currently offered for delivery to eligible addresses within the United States.
Because Shenzhen Xuanfeng Xiaozi Technology Co., Ltd. and certain service providers may operate outside the United States, personal information relating to U.S. customers may be transferred to or processed in other jurisdictions.
Where required by applicable law, reasonable measures will be used to protect personal information transferred across national borders.
18. CHANGES TO THIS PRIVACY POLICY
We may update or revise this Privacy Policy from time to time to reflect changes in:
- Our Services;
- Business practices;
- Technology;
- Legal requirements;
- Regulatory requirements;
- Operational procedures.
The most current version of this Privacy Policy will be published on this page.
Where required by applicable law, additional notice may be provided for material changes.
19. PRIVACY QUESTIONS AND COMPLAINTS
If you have questions about this Privacy Policy, wish to exercise an available privacy right, or have concerns regarding how we process personal information, please contact us.
We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.
Depending on your jurisdiction, you may also have the right to contact an appropriate privacy or data protection authority.
20. CONTACT US
The shuyuanyuzhou website is owned and operated by:
Brand: shuyuanyuzhou
Legal Company Name:
Shenzhen Xuanfeng Xiaozi Technology Co., Ltd.
Business Address:
Room 10B36, Dongle Building
No. 2019-2 Shennan East Road
Xinnan Community, Nanhu Subdistrict
Luohu District, Shenzhen, Guangdong
China
Customer Support Email:
service@shuyuanyuzhou.com
Business Phone:
+86 755-83118651
shuyuanyuzhou is owned and operated by Shenzhen Xuanfeng Xiaozi Technology Co., Ltd.
For customer support, privacy requests, correction or deletion requests, marketing opt-outs, or other privacy-related matters, please contact: