Terms of Purchase
TERMS OF PURCHASE
These Terms of Purchase (“Terms”) apply to all orders and purchases made through the shuyuanyuzhou online store (the “Website” or “Site”).
The Website operates under the shuyuanyuzhou brand and is owned and operated by Shenzhen Xuanfeng Xiaozi Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
Purchases made through the Site are also subject to our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other applicable policies or notices published on the Website. Where relevant, these policies form part of these Terms.
Please review these Terms carefully before placing an order.
By submitting an order, completing a purchase, or using any purchase-related service offered through shuyuanyuzhou, you acknowledge that you have reviewed and agreed to these Terms.
1. GENERAL PURCHASE CONDITIONS
By purchasing from shuyuanyuzhou, you confirm that:
- You are at least 18 years old or have otherwise reached the legal age required to enter into a binding agreement in your jurisdiction;
- You have the legal capacity and authority to complete the transaction;
- Your purchase, receipt, possession, and use of the applicable products are permitted under the laws that apply to you.
You agree to use our Website and purchase products only for lawful purposes and in accordance with these Terms and applicable legal requirements.
You are responsible for determining whether a product may legally be purchased, imported, received, possessed, or used in your location.
Where permitted by law, communications with our customer support team may be retained for legitimate purposes such as:
- Customer support;
- Security;
- Quality assurance;
- Dispute resolution;
- Business recordkeeping.
2. PRIVACY AND PERSONAL INFORMATION
Our collection and processing of personal information are described in our Privacy Policy.
When you place an order, create an account, communicate with customer support, subscribe to communications, or otherwise interact with the Website, we may collect information including:
- Name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Order information;
- Transaction details;
- Customer support communications;
- Website and device usage information.
Personal information will be processed in accordance with our Privacy Policy and applicable privacy requirements.
We may update our Privacy Policy periodically to reflect changes to our business practices, Services, technology, or legal obligations.
The current version will be made available through the shuyuanyuzhou Website.
3. ORDERS AND PURCHASES
Order Review and Acceptance
Submitting an order does not automatically mean that the order has been finally accepted or fulfilled.
Before processing an order, we may review it and may reasonably delay, refuse, suspend, or cancel it in circumstances including:
- A product is unavailable;
- Product or pricing information contains an obvious error;
- Payment authorization cannot be completed;
- Required order information cannot be verified;
- Fraudulent, suspicious, or unauthorized activity is reasonably suspected;
- Delivery to the selected address is unavailable;
- Processing the transaction would violate applicable law or our policies.
Where reasonably necessary, we may request additional information relating to:
- Billing details;
- Shipping information;
- Identity verification;
- Payment authorization.
If an order is cancelled before fulfillment after payment has already been collected, any applicable refund will normally be returned to the original payment method.
Subject to applicable law, we may also correct or update:
- Typographical errors;
- Technical errors;
- Product information;
- Product specifications;
- Prices;
- Promotions;
- Product availability;
- Other inaccurate Website content.
If a material error affects an order that has already been submitted, we will make reasonable efforts to notify you and provide an appropriate resolution.
4. PRODUCT INFORMATION AND DESCRIPTIONS
We make reasonable efforts to present product descriptions, photographs, specifications, pricing, and other product information accurately.
However, Website content may occasionally contain:
- Typographical errors;
- Technical inaccuracies;
- Outdated information;
- Minor differences in appearance;
- Other unintentional errors.
The actual appearance, color, packaging, or presentation of a product may also vary slightly due to factors including:
- Screen or device settings;
- Lighting conditions;
- Photography;
- Production batches;
- Packaging updates;
- Manufacturing or supplier variations.
If a product you receive is materially different from the description shown on our Website, please contact our customer support team.
Eligible return and refund requests will be handled in accordance with our Return & Refund Policy.
Some areas of the Website may display shortened product information for convenience. We recommend reviewing the complete product page before completing your purchase.
5. PRICING AND PROMOTIONS
We make reasonable efforts to ensure that prices shown on the Website are accurate.
However, pricing errors caused by technical, system, or typographical issues may occasionally occur.
Where permitted by applicable law, if an incorrect price is displayed, we may:
- Correct the price;
- Contact you for confirmation;
- Cancel the affected order;
- Refund any applicable amount already collected for a cancelled product.
Product prices may change from time to time without prior notice unless applicable law requires otherwise.
Coupons, promotional prices, discount codes, and special offers may be subject to separate conditions, including:
- Expiration dates;
- Minimum purchase requirements;
- Eligible products;
- Purchase limits;
- Other promotional restrictions.
The price applicable to your order will generally be the price shown at checkout and confirmed in your order details, subject to correction of obvious errors where permitted by law.
6. PRODUCT AVAILABILITY
Product availability may change without prior notice.
A product shown as available when an order is placed may occasionally become unavailable before fulfillment is completed.
If this occurs, we may:
- Contact you;
- Remove the unavailable product from the order;
- Offer an appropriate alternative where available;
- Cancel the affected portion of the order;
- Issue an applicable refund.
Processing and delivery times may depend on:
- Product availability;
- Shipping destination;
- Logistics conditions;
- Customs procedures;
- Other operational factors.
Please review our Shipping Policy for current order processing and delivery information.
7. SHIPPING AND DELIVERY
Orders are processed, shipped, and delivered in accordance with our Shipping Policy.
Estimated delivery periods are provided for general guidance and may be affected by circumstances including:
- Product availability;
- Shipping destination;
- Carrier operations;
- Customs clearance or inspections;
- Local postal services;
- Public holidays;
- Severe weather;
- Transportation interruptions.
Unless specifically stated otherwise, estimated delivery times are not guaranteed.
Orders containing multiple products may occasionally be divided into separate shipments and may arrive at different times.
Tracking information may be provided after the applicable package has been dispatched.
If a shipment is significantly delayed, tracking has not updated for an extended period, or the package appears to be missing, please contact our customer support team using the information provided below.
8. PRODUCT REQUIREMENTS AND LOCAL USE
Products offered through shuyuanyuzhou are made available subject to the delivery regions and conditions stated in our Shipping Policy.
Product packaging, labeling, appearance, or specifications may vary slightly due to:
- Production batches;
- Supplier arrangements;
- Packaging updates;
- Fulfillment circumstances.
Customers should review the applicable product information before completing a purchase.
Nothing in this section is intended to limit mandatory consumer rights that cannot lawfully be excluded.
9. WARRANTIES AND CONSUMER RIGHTS
Any specific product warranty, where offered, will be described on the applicable:
- Product page;
- Product packaging;
- Documentation;
- Materials supplied with the product.
Unless expressly stated otherwise, a warranty offered for a similar product purchased from another seller does not necessarily apply to a product purchased through shuyuanyuzhou.
Any mandatory warranties, guarantees, or consumer protections provided by applicable law remain unaffected.
Nothing in these Terms is intended to exclude or improperly restrict any legal rights that cannot lawfully be waived.
10. TAXES, CUSTOMS, AND OTHER CHARGES
Applicable sales tax or other legally required charges may be calculated based on the delivery destination and displayed during checkout.
Any charges collected directly by us will be shown before the purchase is completed.
Taxes and other charges may vary depending on:
- Your delivery address;
- The nature of the order;
- Applicable legal requirements.
Please review your final order summary carefully before submitting payment.
11. PAYMENT
Available payment methods will be displayed during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method;
- The payment information you provide is accurate and complete;
- You authorize the applicable payment provider to process the transaction.
Payments may be processed through authorized third-party payment service providers.
Your transaction may therefore also be subject to the applicable provider's:
- Terms;
- Privacy practices;
- Security procedures.
We may delay, decline, or cancel an order where payment cannot be successfully authorized or processed.
If an order is cancelled after payment has already been collected, any applicable refund will normally be returned to the original payment method.
12. ORDER CANCELLATIONS
You may request cancellation before your order enters fulfillment, has been dispatched, or otherwise reaches a stage where cancellation is no longer reasonably possible.
To request cancellation, please contact:
and include your order number.
If an eligible cancellation request is approved before shipment, the applicable refund will normally be issued to the original payment method.
Once an order has been dispatched, cancellation may no longer be available.
After receiving the product, you may instead request an eligible return in accordance with our Return & Refund Policy.
13. RETURNS AND REFUNDS
Returns and refunds are handled in accordance with our Return & Refund Policy.
Eligible products may be returned within the applicable return period stated in that policy, subject to the relevant eligibility requirements.
Customers should contact our customer support team before sending any product back so that we can provide:
- The appropriate return instructions;
- The applicable return warehouse address;
- Any additional information required to process the return.
Please do not send returns directly to our registered business address or to a manufacturer unless our customer support team specifically instructs you to do so.
Return shipping responsibility depends on the reason for the return.
For preference-based returns, customers may be responsible for applicable return shipping costs.
If a product arrives damaged, defective, incorrect, or materially different from its description due to a qualifying product or fulfillment issue, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear additional costs resulting from our error.
Approved refunds will be processed according to the method and timeframe stated in our Return & Refund Policy.
Your P0 document specifically requires the return process, return address, responsibility for return shipping, and refund timing to be clearly disclosed.
14. MANDATORY CONSUMER RIGHTS
Nothing in these Terms is intended to exclude, waive, or improperly limit any consumer or legal right that cannot lawfully be excluded.
To the extent permitted by applicable law, purchases made through shuyuanyuzhou are governed by these Terms together with the other policies applicable to the transaction.
If any provision of these Terms conflicts with a mandatory legal requirement applicable to you, the mandatory legal requirement will prevail to the extent of that conflict.
15. UPDATES TO THESE TERMS
We may revise these Terms of Purchase periodically to reflect changes relating to:
- Products;
- Services;
- Business operations;
- Technology;
- Legal obligations;
- Payment processes;
- Fulfillment procedures;
- Other operational matters.
The latest version of these Terms will be published on our Website.
Changes will apply in accordance with applicable law.
For completed purchases, the version of these Terms in effect when the order was placed will generally continue to govern that transaction unless applicable law requires otherwise.
16. CONTACT INFORMATION
If you have questions regarding these Terms, an order, payment, shipping, cancellation, return, refund, or another purchase-related matter, please contact us.
Brand: shuyuanyuzhou
Legal Company Name:
Shenzhen Xuanfeng Xiaozi Technology Co., Ltd.
Business Address:
Room 10B36, Dongle Building
No. 2019-2 Shennan East Road
Xinnan Community, Nanhu Subdistrict
Luohu District, Shenzhen, Guangdong
China
Customer Support Email:
service@shuyuanyuzhou.com
Business Phone:
+86 755-83118651
shuyuanyuzhou is owned and operated by Shenzhen Xuanfeng Xiaozi Technology Co., Ltd.